Letter 1

References 

1. Deming W Edwards. Out of the Crisis. 9th printing. MIT Press; 1982;
2. Munn Michael W. Beyond Business as Usual: Practical Lessons in Accessing New Dimensions. Butterworth Heinemann; 1998;
3. Werner FM, Stoner JAF. Modern Financial Managing: Continuity and Change. Freeload Press; 1995;ISBN 1-930789-0